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HELP / ORDERS & AFTER-SALES

Delivery and returns
start with your order.

Delivery, returns, refunds and invoices follow the policy shown by the order, seller and purchase channel at the time.

This website provides brand and purchase channel information. Orders, payments and after-sales service are handled by the seller.

01 / Confirm the purchase channel

A product bought online, in a store or at a collaboration event may have a different seller responsible for delivery and after-sales. Find the order detail, receipt or payment record first.

02 / Prepare the necessary information

  • Order number and purchase date;
  • Product name and quantity;
  • Packaging, labels and photos of the issue;
  • The outcome you want.

03 / Start with the original channel

Use the order page or store process for an enquiry, replacement, return or refund. Do not mix policies from different channels.

04 / When you need TimyBear to verify a route

If you are unsure about a purchase channel or have difficulty reaching the seller, tell us through the contact page. Include the shop link, order details and photos of the issue. The seller handles refund and return decisions under the order terms.

View purchase channelsContact TimyBear