HELP / FIND A CLEAR ANSWER

Questions?
Find an answer here.

Find help with caring for your Timy, where to buy and what to do if something goes wrong.

01 / CARE

Product care

Read the product label and formal product notes before cleaning, drying or storing an item.

Read care guidance →
02 / OFFICIAL

Official purchase channels

Use the shop links published on this site and check product details and after-sales information before buying.

Read buying guidance →
03 / ORDERS

Delivery and returns

Begin with the order and policy of the channel where the transaction happened.

See the process →
05 / PRIVACY

Privacy and Cookies

Learn how subscriptions, enquiries, technical information and preferences are handled.

Read the privacy policy →
06 / BUSINESS

Collaboration questions

Explore brand collaborations, IP licensing, corporate gifting and in-person activities.

Explore collaboration →

STILL NEED HELP?

Still have a question?
Tell us.

Tell us which product or page your question concerns, what happened and what help you need. For an order issue, include the purchase channel and order details.

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