HELP / ANSWERS
About Timy,
the things you want to know.
Find answers to questions about choosing, buying, caring for or gifting a Timy.

01 / SEARCH AND FILTER
Find an answer
for what you need to do.
21 answers
What is TimyBear?
TimyBear is a brand with ten bear characters. Each Timy has its own name, colours and personality, appearing in plush toys, blind boxes, charms and everyday accessories.
What products does TimyBear offer?
Explore plush toys, blind boxes, charms and lifestyle accessories. Blind boxes contain rigid character figures; charms include plush and rigid designs. Check product details and purchase channels for individual designs and availability.
How do the Timy characters differ?
The ten Timys have different names, colours and personalities. Meet them on the character family page and see which one catches your eye.
Are there secret designs in the blind boxes?
Check the product page and packaging for the specific blind box you plan to buy, including designs, selection rules and any stated probabilities. Do not assume there is a secret design or apply rules from another collection.
Where can I buy TimyBear?
Visit shops using the links or platform codes on this site’s Purchase channels page. Check the shop’s product and order information for prices, stock, delivery and after-sales service.
How can I check a purchase channel?
Start from this site’s Purchase channels page, then check the shop name, product information and after-sales details. If the source of a link is unclear or you are asked to transfer money privately, contact us first.
Where can I find prices, stock and delivery times?
Check the item’s page in the shop where you plan to buy. Prices, stock and expected dispatch times follow the information shown there and at checkout.
Where can I check a plush toy’s materials and size?
Check the product details and label for the specific design. Fabric, filling, size and age guidance can vary. If information is missing, ask the seller before deciding.
How should I clean my Timy or accessories?
Follow the care label or instructions for the specific item. If you are unsure about machine washing, soaking or cleaning agents, ask the original seller first rather than using instructions for another product.
Are the gift box and card in the photos included?
Gift boxes, ribbons, bags and cards in photos may be styling props. Check the specific product description for included items and packaging.
How can I choose a Timy as a gift?
Start with the recipient’s favourite colours and everyday habits: a plush for a cuddle, a charm for their bag or a figure for their desk. Check product details for any available sets or gift packaging.
Can my brand collaborate with TimyBear?
Send your idea through the collaboration page, including your brand, proposed direction and timing. The plan, budget and schedule will be confirmed through further discussion.
Can I use TimyBear character artwork?
For commercial use, submit an IP licensing enquiry describing the purpose, product category, territories, channels and term. An enquiry does not grant permission; use requires agreed licensing documents.
Can I arrange corporate gifting or a bulk order?
Tell us about the recipients, quantity, desired timing and packaging needs on the corporate gifting page. Products, minimum quantities, prices and lead times depend on the project.
What should I do if there is a problem with my order?
Contact after-sales support through the original purchase channel and keep the order details, packaging and photos. If you cannot find the right channel, explain the issue through this site’s contact page so we can help you find it.
How can I contact TimyBear?
The Contact us page provides product and service enquiry forms, along with the business phone number and email. Choose the route that fits your question and tell us what help you need.
How are blind boxes and PVC figures related?
A blind box describes the packaging and unboxing format; PVC is the material of the rigid figure inside. They are not separate product collections. Check the specific item for designs, sizes and selection rules.
What is the difference between plush and rigid charms?
Plush charms have a soft plush texture, while rigid charms give Timy another little form. Materials, sizes, weights and fastenings vary; check product details when choosing.
Where can I confirm specifications, materials and size?
Check the specific product and selected variant for size, materials, weight, design and packaging. Scene photos do not establish the actual size or included items.
Can I buy Timy notebooks, calendars and sticky notes?
Check the lifestyle accessories and purchase channels pages for the relevant products. Concept images do not mean an item is on sale. Ask through the contact page about designs or release dates that have not been announced.
Do clothes and accessories fit every Timy?
Do not assume a universal fit. Check which plush designs and sizes an accessory fits before buying. If compatibility is not stated, ask the seller first.
Try a shorter keyword, or send us your question through the contact page.
Contact us02 / USEFUL LINKS
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A day with Timy along.
A favorite, just for you.


