Read the label
before caring for it.

01 / Plush products

• Check the care label and cleaning instructions for your specific plush.
• Do not assume that washing instructions for another plush apply to this one.
• Machine washing, soaking and tumble drying depend on the instructions for this product.
• If the label is unclear, contact the seller for guidance.

Do not machine wash or soak the plush before confirming the appropriate method.

02 / PVC and rigid characters

• Check the material, finish and care instructions before cleaning.
• Do not experiment with cleaning agents, solvents or heat treatment.
• Display and use the item as instructed. Follow the age guidance and warnings on its label.

03 / Charms, hardware and magnets

• Follow the instructions for your charm and its fastening.
• Stop using the item if a fastening is loose or damaged, then contact the seller.
• Check the packaging and product instructions for suitable surfaces, age guidance and magnet safety warnings.

04 / Stains, loose threads or damage

If an item is damaged, stop using it, photograph the affected area and keep the product, packaging and order details. Contact the seller through the original purchase channel.